April 21, 2017
Public Healthcare Service Design in Seoul
Seoul has 13 public hospitals with different purposes. They are specialized hospitals for children, geriatric, psychiatric, dental for disabled, and also general hospitals over 600 beds.
HUDC(Human Understanding Design Center) designs to improve hospital experiences in various aspects, such as patients’ emotion, better working environment and process for employees. I want to share how we approach these different yet crucial issues through service design methodology.